Call Insights

Mon, 01 Jan 0001 00:00:00 +0000

Call Insights enables customers to evaluate a call efficiently without reviewing all the various call metrics. The highlevel information is available on the Call Debug Level dashboard , indicated by the following panel visible above the map:

Clicking on the panel opens the Single Call Insights Dashboard.

On the dashboard there are several tables that give information on the types of insights we’ve found, the users impacted by them and the networks the users who experienced them were working on. Insights are comprised of an analysis of several factors occuring during the call in certain combinations. They generally point at unusual or potentially problematic situations and can help administrators in determining the causes of issues more quickly. The list of Insights as determined so far is listed below and this can be exapanded with more insights as we go forward.

Real Time Call Data – Details for an individual user

Mon, 01 Jan 0001 00:00:00 +0000

This page displays real-time metrics gathered by our agent during a call for a specific user. To access this page, first select a call from the call list and then click on the “Real Time Data” link corresponding to the user you wish to inspect.

At the top you will have insight into the third party devices used, Teams version, Codec and network type. Below you’ll find information about detected Insights, a donut chart showing the issues detected and how many intervals of 30 seconds thes occured during the call.

Teams Call Analytics on TrueDEM Knowledge Base

Call Insights

Real Time Call Data – Details for an individual user