User Experience on TrueDEM Knowledge Base

User Experience - Device Insights

Mon, 01 Jan 0001 00:00:00 +0000

The Device Insights page shows an event line for Networking, Device and Call quality information for the selected device (in the top). It will provide a comprehensive and at-a-glance overview of a user’s device activity over the last 7 to 21 days, aiming at showing you: “Everything about this user on this device that I need to see”. You can easily switch devices by using the device selection at the top.

User Experience - Connectivity Journey

Mon, 01 Jan 0001 00:00:00 +0000

The Connectivity Journey tab is located on the User Experience page for an individual user and represents the full network path a user takes while connecting to Microsoft Teams or Outlook.

What is the Connectivity Journey

Users have different ways of connecting to Microsoft depending on their network type and time of day. A managed network may direct a user to the nearest entry point at MSFT while an unmanaged one could take a completely different route. The Internet Service Provider can also make a significant difference. On the Connectivity Journey tab, you can see the exact route that a user takes while connecting to Microsoft Teams. Open the tab and select a date and a time you would like to see the connectivity journey for. This will open a visual representation of the connectivity journey as well as a complete list of all hops for that time & date.

User Experience - User Experience

Mon, 01 Jan 0001 00:00:00 +0000

The User Experience page gives insight into the performance of measured M365 services for the individual user. Measurements represent the results of quality tests to the M365 services for the user from their device and within their context compared to the performance of these services for the user in the previous weeks. Low numbers can indicate a worsening or improvement of the situation. However, do keep in mind that low numbers don’t necessarily mean that the user experiences problems themselves yet. If they do though, this page can help identify in which area of responsibility (authentication, network or Microsoft Services) an admin should perhaps start with problemshooting.

User Experience - User Summary

Mon, 01 Jan 0001 00:00:00 +0000

The user details tab holds detailed information about the user. For example their role, department, location, assigned Microsoft licensens etc.

It’s also the place where you can link through to the User Details page for additional analytics, as to the users direct manager.

The TrueDEM License visible here determines which data is collected for the user in TrueDEM and whether or not data like Teams Call analysis are available. More information on the licenses and roles can be found here: TrueDEM App Roles

User Experience - Device Summary

Mon, 01 Jan 0001 00:00:00 +0000

The Device Summary tab shows the basic characteristics of the Device the user was using.

Important here is the “Last Seen” field and “TrueDEM Agent” as this will help you identify issue with the completeness and reliability of data portrayed for the user.