https://docs.truedem-stage.com/en/docs/use/Recent content in Using TrueDEM on TrueDEM Knowledge BaseHugoenhttps://docs.truedem-stage.com/en/docs/use/homepage/Mon, 01 Jan 0001 00:00:00 +0000https://docs.truedem-stage.com/en/docs/use/homepage/<p>This is the first page you will see when you enter the TrueDEM Portal. This is your starting point for information and troubleshooting of Microsoft 365 services and also the User Search page. Navigation is done through the menu options on the left. Which menu items you see here depends on your license, but the five below are available to all.</p> <p><img src="https://docs.truedem-stage.com/en/docs/use/homepage/images/image2026-4-7_16-47-56.png" alt=""></p> <p>From the Home page, you can explore the following topics:</p>https://docs.truedem-stage.com/en/docs/use/m365-app-status/Mon, 01 Jan 0001 00:00:00 +0000https://docs.truedem-stage.com/en/docs/use/m365-app-status/<p>The Microsoft App Status page shows you how your users are experiencing the various apps of M365. Per app we perform multiple tests that give an indication of the performance of the app in relation to your user’s historical experience. Showing you what is going on specifically for your organization.</p> <p><img src="https://docs.truedem-stage.com/en/docs/use/m365-app-status/images/image2024-9-13_11-9-10.png" alt=""></p> <h2 id="app--platform---functionality">App – platform - functionality</h2> <p>Per app, we run one or more tests from the context of your users to measure the user experience and we run them against various platforms. In that way we can identify which functionalities of the app are or are not performing as well as on which platforms. It’s quite possible that certain functionalities are not giving an optimal experience on one platform but do on another.</p>https://docs.truedem-stage.com/en/docs/use/microsoft-outages-analysis/Mon, 01 Jan 0001 00:00:00 +0000https://docs.truedem-stage.com/en/docs/use/microsoft-outages-analysis/<p>The Microsoft Outages report shows you an overview of the incidents resolved in the past 90 days that could potentially have impacted your users and that we can correlate to your environment.</p> <p><img src="https://docs.truedem-stage.com/en/docs/use/microsoft-outages-analysis/images/image2023-8-4_16-51-34.png" alt=""></p> <p>The list provides the incident number &amp; description, affected service and features, their start &amp; end dates and the duration of the incident.</p> <blockquote> <p><strong>Note</strong>! This list only shows incidents that have been marked as resolved by Microsoft. Be aware that not all M365 incidents are displayed here. Only outages related to the Service “M365 Suite, Exchange Online, and Teams are included, specifically those pertaining to sign-in, connection, and access issues. In some cases, reports may not be shown because the underlying incident data from Microsoft is not correctly flagged.</p>