Using TrueDEM
The TrueDEM Portal is your gateway to a wealth of troubleshooting information and metrics for your users’ Microsoft 365 experience.
The core solution is TrueDEM M365, with TrueDEM Advanced for Teams offering additional information and deep-dive call analytics.
Below you will find information on each of the menus and pages branching off the TrueDEM Homepage.
Note: The panagenda TrueDEM EPM Portal is based on Grafana. You can find basic information about the usability of this platform in the Grafana documentation.
This is the first page you will see when you enter the TrueDEM Portal. This is your starting point for information and …
User SearchHow to search for individual users and devices and navigate to their experience, streaming metrics and call list details.
Environment StatusOverview of the Environment Status page, which scores Microsoft 365 workload performance relative to your organization's expected experience.
M365 App StatusDescribes the Microsoft M365 App Status page, which shows per-app, per-platform and per-functionality status based on your users' historical experience.
Service HealthDescribes the Microsoft Service Health page, which surfaces the status of Microsoft services as reported by Microsoft, including ongoing and closed incidents.
Outages AnalysisDescribes the Microsoft Outages report, which correlates Microsoft incidents resolved in the last 90 days to your environment and quantifies their impact on users.
Microsoft TeamsOverview of the Microsoft Teams menu and the call analytics reports it provides.
Admin ReportsSection containing additional networking and device reports for administrators.