Troubleshooting Digital Experience Issues
Practical, product-agnostic guidance for diagnosing the digital experience problems end users actually report. These articles cover the fundamentals of Digital Experience Monitoring (DEM) and Digital Experience Management (DEX) — how to reason about device, network, collaboration and cloud-service issues regardless of which tooling you use.
Whether you are triaging a single bad Microsoft Teams call or chasing a tenant-wide slowdown, start from the endpoint and work outward: device, local network, path to the cloud, then the service itself.
Diagnose endpoint performance problems — CPU, memory, disk and process contention — that degrade the digital employee experience.
Network & Wi-FiTroubleshoot network latency, packet loss, Wi-Fi quality and cloud ingress problems that degrade the digital experience for remote and in-office users.
Teams Call QualityVendor-neutral fundamentals for troubleshooting Microsoft Teams call quality: media metrics, affected participants, and isolating root cause from endpoint to cloud.
Microsoft 365 PerformanceTroubleshoot slow Microsoft 365 workloads — Outlook, Exchange, SharePoint, OneDrive and Graph — and separate service-side incidents from local problems.