Frequent Questions on TrueDEM Knowledge Base

What is a "Preview Feature"?

Mon, 01 Jan 0001 00:00:00 +0000

At panagenda we know that SaaS offerings in the cloud move fast — and our customers need to monitor new functionality just as fast. To meet those needs, we prefer to bring new functionality to you as quickly as we can. Such functionality is initially launched as a preview feature.

Are Preview Features Secure?

Yes. At panagenda, we consider security the minimum criterion for any new feature. If a product concept does not fit our security model, it is simply discarded. Only functionality that meets our security model is developed and promoted to the level of a preview feature.

How the Agent Update works

Mon, 01 Jan 0001 00:00:00 +0000

There are two scenarios for how the TrueDEM Agent (Store App) is updated today:

After restarting the OS (and login) — based on AppInstaller.
Auto-update — based on AppInstaller.

For both scenarios it is important that the end-user device can reach the following URL: https://autodiscover.truedem.com. Both rely on the AppInstaller framework.

After Restarting the OS

The TrueDEM Manager is responsible for this action and checks for a new update. Whenever a user starts up the device and logs into the operating system, the TrueDEM Manager runs an online update check. If an update is available, it pulls and updates the TrueDEM Agent automatically. You can see the activity in the TrueDEM Manager log files.

How to use the Focus Group

Mon, 01 Jan 0001 00:00:00 +0000

A Focus Group is a group of important users in your organization.

The user who gets the Important User role assigned needs to have the TrueDEM Manager v6.1 or higher installed, and it requires TrueDEM Agent version 1.20 or up.

Configuration

The configuration must be done on the TrueDEM API Enterprise Application within your Microsoft Entra ID tenant:

Navigate to the TrueDEM API app within Microsoft Entra ID.
Select the Users and Groups tab.
Select a group or individual people.
Select Roles and pick Important User.

Note: It can take some time before the user can be looked up via the Focus Group only checkbox on User Search.

Troubleshooting

Mon, 01 Jan 0001 00:00:00 +0000

Below you will find basic steps for what you can do in terms of troubleshooting the TrueDEM Agent and/or the TrueDEM Manager.

Restarting the OS

In many cases, a restart of the OS helps in resolving issues, so this should always be the first option before continuing with the other items below.

TrueDEM Manager — Logs

The TrueDEM Manager is responsible for deploying the Agent and getting the latest update for the Agent itself. If you notice that end users are not on the latest version of the Agent, then the following log can help you. You can find logs from the TrueDEM Manager here:

How to Verify if the Client App Was Installed?

Mon, 01 Jan 0001 00:00:00 +0000

Go to Apps & Features to check if the app was installed successfully.

If you use the legacy “Programs and Features”, you will NOT see the App Store application at all.

For this reason, Microsoft doesn’t recommend using the legacy view.

Known Issues

Mon, 01 Jan 0001 00:00:00 +0000

TrueDEM supports all public versions of Microsoft 365. However, it is a dynamic environment where updates and changes happen often and fast. The TrueDEM team is dedicated to adjust and fix any issues that can arise from this. If issues can’t be resolved immediately we will report them here.

Latest Update: June 12th 2026 ( see below)

EWS test for Exchange Online may fail

June 12th 2026: The Exchange Online EWS test may occasionally fail temporarily, likely due to Microsoft activity affecting the Exchange Web Services API

Microsoft Teams Troubleshooting in 90 Seconds

Mon, 01 Jan 0001 00:00:00 +0000

Many factors can influence Microsoft Teams call quality. This video shows you some of the things to check when users complain.

macOS - Single Sign On

Mon, 01 Jan 0001 00:00:00 +0000

Single Sign-On with the TrueDEM macOS Agent works a bit differently from the Windows version. After installing the macOS Agent, users may encounter a login dialog the first time the Agent runs. This occurs if they haven’t already authenticated to M365 via their web browser, requiring a one-time manual login. If users are already logged into M365 in their browser, the login dialog won’t appear, as TrueDEM uses the existing browser token for Single Sign-On.

TrueDEM M365 Scans Overview

Mon, 01 Jan 0001 00:00:00 +0000

Shared Mailbox Access

Challenges

In enterprise environments, shared mailboxes often reside in different regions or server farms. When users experience slow access, it can be difficult to determine whether latency stems from geographic distance, cross-region dependencies, or broader service issues. Without active monitoring, there’s no reliable way to tell.

Approach - How it is done

The test first determines whether a user has access to any shared mailboxes. If shared access exists, the scan connects and measures access latency. For users without shared mailboxes, the test is skipped.

Teams Webhook Config

Mon, 01 Jan 0001 00:00:00 +0000

Sending alerts to a Teams Channel by using webhook notifications is a common way to use. Before you can send alerts to a Teams channel, you must ensure that the necessary configuration is in place within Teams.

Create Webhook Url (link)

Workflows App

Make sure the Workflows App is available for the Administrator who creates the webhook config. Just simply lookup for the app within your Teams Client and installed it.