How the Agent Update works

There are two scenarios for how the TrueDEM Agent (Store App) is updated today:

• After restarting the OS (and login) — based on AppInstaller.
• Auto-update — based on AppInstaller.

For both scenarios it is important that the end-user device can reach the following URL: https://autodiscover.truedem.com. Both rely on the AppInstaller framework.

After Restarting the OS

The TrueDEM Manager is responsible for this action and checks for a new update. Whenever a user starts up the device and logs into the operating system, the TrueDEM Manager runs an online update check. If an update is available, it pulls and updates the TrueDEM Agent automatically. You can see the activity in the TrueDEM Manager log files.

Auto-Update

Auto-update fully relies on Microsoft’s AppInstaller framework. Per Microsoft’s description, the system checks for updates in the background every 8 hours (see https://learn.microsoft.com/en-us/windows/msix/app-installer/update-settings).

In our experience it can take longer than 8 hours. Note: panagenda cannot influence this behaviour.

You can read all details in the TrueDEM Manager Installation Guide PDF that we share with every customer.