What is TrueDEM?

TrueDEM is a SaaS solution that includes a Microsoft AppStore application installed on every PC. This app delivers telemetry data from different areas in order to detect end-user experience issues against the Microsoft 365 cloud — especially when it comes to Microsoft Teams call-quality analysis.

Thanks to the app, the entire user journey can be analyzed, whether the user sits in the company office or works from home.

TrueDEM (Digital Experience Monitoring) provides a more proactive approach to managing your Microsoft 365 user-experience levels, covering the following use cases:

• Headset and audio device performance
• Computer speed and available memory
• Home networking speed
• Internet Service Provider (ISP) routing and performance
• Microsoft cloud service performance and response time

How TrueDEM Works

TrueDEM includes a lightweight software application (the EPM client) that is securely deployed, in a few seconds, to the user endpoints in your organization. This agent runs in the user context — it does not need admin rights — and collects data directly from the device, tracking application performance and network speeds, letting you view the user experience as if you were standing over their shoulder. These agents gather performance data continually and report back to a central (SaaS) application where the information is aggregated and indexed for analysis and reporting.

Designed as a SaaS solution, TrueDEM can be deployed for your company within minutes, and it fulfils the highest panagenda security standards.