About & Policies on TrueDEM Knowledge Base

What is TrueDEM?

Mon, 01 Jan 0001 00:00:00 +0000

TrueDEM is a SaaS solution that includes a Microsoft AppStore application installed on every PC. This app delivers telemetry data from different areas in order to detect end-user experience issues against the Microsoft 365 cloud — especially when it comes to Microsoft Teams call-quality analysis.

Thanks to the app, the entire user journey can be analyzed, whether the user sits in the company office or works from home.

TrueDEM (Digital Experience Monitoring) provides a more proactive approach to managing your Microsoft 365 user-experience levels, covering the following use cases:

Privacy Policy for TrueDEM

Mon, 01 Jan 0001 00:00:00 +0000

Scope

This privacy policy describes panagenda’s privacy practices for TrueDEM

It only applies to the data collected and processed within the service. Any data in relation to the business transaction between panagenda and you (sales contacts, payment information, etc) is covered by our general privacy policy.

Who We Are

The panagenda group is made up of the following entities:

panagenda GmbH, Austria
panagenda GmbH, Germany
panagenda Inc., USA
Trust Factory B.V., The Netherlands

Contact details for the Data Protection Officer can be found in the “Contact Us” section at the end of this document.
General contact details for all entities can be found on our website: https://www.truedem.com/imprint

Security / Architecture

Mon, 01 Jan 0001 00:00:00 +0000

Permissions Needed on the Windows Machine

The agent can be installed by a standard user. No administrative rights are needed to install the agent. No special firewall or antivirus exceptions are needed.

Credential Security

The agent application does not save, transmit or use the user’s Microsoft 365 credential. The agent operates using a delegated permission model and never has access to the user’s credential. In most enterprise scenarios, the agent will silently authenticate when the user is logged in. If authentication is required, the user will authenticate directly with either Microsoft, your company’s on-premises ADFS server, or your third-party identity provider.

Acceptable Use Policy for TrueDEM

Mon, 01 Jan 0001 00:00:00 +0000

Version 3 - Febuary 21, 2023

Scope

This Acceptable Use Policy describes panagenda’s policy regarding acceptable use practices for TrueDEM. This policy works in concert with the SaaS agreement between you and panagenda, and in case of conflict, the SaaS agreement supersedes this Acceptable Use Policy.

Rules

When using TrueDEM (the “System”), you must follow these rules:

Do Not Use the System in a Way That is Against Applicable Law

This includes, but is not limited to: