About & Policies
Welcome to the panagenda TrueDEM knowledge base. TrueDEM is a Digital Experience Monitoring solution providing your organisation with deep technical insights into your users’ Microsoft 365 and Teams call analytics experience.
Use the pages in this section to understand what TrueDEM is, how it is secured and architected, and the policies that govern its use.
An overview of TrueDEM — SaaS Digital Experience Monitoring for Microsoft 365 and Teams call quality.
Privacy PolicyHow panagenda collects, processes, stores, and protects data within the TrueDEM service.
Security / ArchitectureHow the TrueDEM agent is secured: permissions, credential handling, storage, network communications and data retention.
Acceptable Use PolicyRules governing acceptable use of the TrueDEM service and how panagenda monitors and enforces them.